Account and billing
Sign-in trouble, trial or paid access, subscription status, invoices, and plan questions.
Customer support
Get help with PropoKit.
Email support with the account, proposal, billing, or QuickBooks Online details needed to understand the issue. PropoKit is operated by Denali Tech Inc.
Email support
Use this address for customer support, billing questions, account access, and workflow issues.
support@propokit.com Messages go to the PropoKit support team at Denali Tech Inc.What support is for
Email support when something blocks account access, billing, proposal output, signing, library setup, team access, or QuickBooks Online handoff.
Proposal workflow
Project setup, proposal sections, PDF export, signing links, status, and client-ready handoff.
Product library
Saved products and services, imports, bulk updates, pricing data, and reusable scope content.
QuickBooks Online
Connection status, QuickBooks Online invoice handoff, customer matching, and sync errors.
Team access
Invites, assigned projects, Sales access, Library Manager access, and workspace visibility.
AI-assisted tools
Scope assistance, copy helpers, image-related tools, and AI-assisted feature availability.
Send the details that reduce follow-up questions
A complete first message helps route your request and reduces follow-up questions.
- Your PropoKit account email
- A short description of what happened
- The proposal or customer name if it is project-specific
- Any visible error message or screenshot
- For billing, the plan or checkout step involved
- For QuickBooks Online, the connected company and sync step
Do not send passwords, full card numbers, API keys, QuickBooks Online credentials, or other secrets by email.
How support is handled
Support starts by email so account details, billing questions, screenshots, and proposal context stay in one written thread that can be reviewed accurately.
Account and billing first
Include the account email and the plan or checkout step involved so we can identify the right workspace.
Security concerns
If you suspect unauthorized access or a payment issue, say that clearly in the subject line and avoid sending secrets.
Service notices
Public incident notes and planned maintenance information are posted on the PropoKit status page when there is something to report.
Helpful public resources
These pages cover the product workflow, pricing, FAQs, service status, trust, billing, and legal terms.