Account and billing
Sign-in trouble, trial or paid access, subscription status, invoices, and plan questions.
Customer support
Get help with PropoKit.
Need help with PropoKit? Email support with the account, proposal, billing, or QuickBooks Online details needed to understand the issue.
Need help with PropoKit?
Use this address for account access, billing questions, proposal workflow issues, QuickBooks handoff questions, and team access help.
support@propokit.com Include your account email, project name, and screenshots when possible.Common support topics
Email support when something blocks account access, billing, proposal work, QuickBooks handoff, or team access.
Proposal workflow
Project setup, proposal sections, PDF export, signing links, follow-up, status, and client-ready handoff.
Product library
Products, services, saved items, library categories, and reusable proposal content.
QuickBooks
Connection status, QuickBooks Online invoice handoff, customer matching, and sync errors.
Team access
Invites, assigned projects, Sales access, Library Manager access, and workspace visibility.
AI-assisted tools
AI drafting, onboarding guidance, proposal text suggestions, and places where AI output needs review.
Send the details that reduce follow-up questions
A complete first message helps route your request faster and reduces follow-up questions.
- Your PropoKit account email
- A short description of what happened
- The project, proposal, or customer name if it is relevant
- Any visible error message or screenshot
- For billing, the plan or checkout step involved
- For QuickBooks Online, the connected company and sync step
Do not send passwords, full card numbers, API keys, QuickBooks Online credentials, or other secrets by email.
Helpful public resources
These pages cover the product workflow, pricing, FAQs, service status, trust, billing, and legal terms.